Mylor Yacht Harbour Regulations
Every person entering the premises of Mylor Yacht Harbour for any purpose and by any means shall be deemed to agree to and abide by these regulations
Company shall mean Mylor Yacht Harbour Ltd.
Harbour shall include the Marina, Moorings or any other facility for launching, navigating, mooring or berthing a vessel.
Premises means all the land, adjacent water and buildings occupied by or under the control of the Company, including docks, slipways, pontoons, jetties, quays, piers, berths, sheds, lofts, workshops, hardstanding, roadways and car parks.
Owner shall include any charterer, master, agent or other person for the time being in charge of the Vessel, excluding the Company.
Vessel shall include any form of craft, boat, ship, yacht, dinghy, multihull, or other marine structure which is in the care and control of the Owner.
Length Overall (LOA) means the overall length of the space occupied by the Vessel including any fore and aft projections, temporary or permanent.
Berth/Mooring means the space on water or land from time to time allocated to the Owner by the Company for the Vessel during the term of this licence.
Storage Ashore means the land space temporarily allocated to the Owner from time to time by the Company for the storage ashore of the Vessel during the term of the licence.
Licence shall mean the licence agreement signed by the parties.
Manager means the person responsible for the day to day operation and administration of the premises on behalf of the company.
Regulations mean those regulations as made by the company which may be amended periodically which the company in its absolute discretion considers necessary to enable the company or those using the premises to comply with applicable legal requirements or for the safety and security or good management of the harbour and premises.
Apart from causative negligence or other breach of duty on the part of the company, every person using any part of the premises for any purpose whether by invitation or otherwise does so entirely at their own risk.
The Company accepts no obligation to an owner or any other person to enforce any provision of these Regulations against any other person and as such may not be required to do so.
1. General Requirements
1.1 The Company shall supply the Owner with a copy of the Regulations current at the time of application for a Licence. The regulations are also displayed in the Marina Office, Main Reception and are available on the Company’s website (www.mylor.com). The Company reserves the right to introduce new regulations on grounds of legal requirement or for the safety or security or good management of the Harbour or Premises and to amend such regulations as from time to time shall be necessary. Such regulations and any amendments to them shall become effective on being displayed on the Company’s public notice board or other prominent place at the Company’s Premises and the Company shall have the same rights against the Owner for a breach of the Regulations as for a breach of the terms of a Licence.
1.2 The Owner or any visitor to the Premises understands and agrees that the Company has the right to require the Owner, crew, guests or visitors to leave the premises immediately if they act recklessly, unreasonably or fail to observe these or other applicable laws or regulations. Continued behaviour deemed unacceptable by the Company may result in termination of a licence and/or exclusion from site. Advisory note: Owners, their guests and crew are advised that their conduct and that of their vessels is likely to be regulated and governed at various times by statutory, local authority and harbour regulations which may be more extensive than those of the Company and the breach of which may result in criminal penalties.
1.3 The Owner shall at all times be responsible for the proper upkeep and safe condition and maintenance of the Vessel, its gear and equipment whether afloat or ashore and shall maintain it in a good seaworthy condition with the ability to navigate under its own power at all times.
2. Vessel Movements
2.1 The Company reserves the right to board and/or move any Vessel, gear, equipment or other goods at any time for reasons of safety, security or good management of the Harbour and Premises.
2.2 A copy of the Company’s scale of charges for Vessel movements will be provided to the Owner before they enter into a Licence with the Company. Where a specific date or tide range for relaunch of the Vessel has been agreed between the Owner and the Company at the time of slipping or lifting out (or arrival by land) this charge alone will be payable for the launch. However where the Owner requests a different date or tide range the Company reserves the right to charge the Owner for the cost of moving other vessels to gain access to the launch point and for any attendant expenses, such as crane hire. The Company will provide the Owner with an estimate of such costs and charges prior to incurring them.
2.3 Vessels shall be berthed or moored by the Owner in such a manner and position as the Company may require and unless otherwise agreed, adequate warps and fenders for the Vessel shall be provided by the Owner.
2.4 No vessel, when entering or leaving or manoeuvring in the Harbour, shall be navigated at such a speed or in such a manner as to endanger or inconvenience other vessels in the Harbour.
2.5 Advisory note: Owners, their guests and crew are advised that Vessels are at all times subject to the speed restrictions and byelaws of harbour and navigation authorities and the requirements and powers of regulatory authorities, including but not limited to the Maritime and Coastguard Agency and The Health and Safety Executive; there are criminal penalties for the breach of such restrictions, requirements and byelaws.
3. Commercial Usage
3.1 No part of the Company’s Harbour or Premises or any Vessel or vehicle while situated therein or thereon shall be used by the Owner for any commercial purpose, except where the Owner has sought and obtained prior written agreement from the Company. Where this licence is granted to a commercial operator whose Vessel is operated for hire or reward in the course of trading, special conditions will apply to the berthing licence.
4.1 Dinghies, tenders and rafts shall be stowed aboard the Vessel unless the Company allocates a separate berth for them.
5. Traffic & Parking
5.1 Traffic on site must observe a considerate speed limit & at all times be aware of pedestrians and operating plant.
5.2 Parking is always subject always to the availability of space. Owners, crew & visitors may only park vehicles on the Premises in accordance with the directions of the Company.
5.2 Caravans, Motor Homes, Tents or Commercial vehicles may not be parked on any part of the Premises without the written permission of the Company.
5.3 Vehicles are parked at the sole risk of the vehicle owner and permits, where issued, must be displayed at all times.
6. Access to Premises/work on the Vessel
6.1 Subject to Clause 6.2 no work shall be done on the Vessel, gear, equipment or other goods while on the Premises without the Company’s prior written consent other than minor running repairs or minor maintenance of a routine nature by the Owner, their regular crew or members of their family not causing nuisance, or annoyance to any other customer or person residing in the vicinity nor interfering with the Company’s schedule of work, nor involving access to prohibited areas.
6.2 Prior written consent will not be unreasonably withheld where:
6.2.1 The work is of a type for which the Company would normally employ a specialist sub-contractor; or
6.2.2 The work is being carried out under warranty by the manufacturer and/or supplier of the Vessel or any part of the equipment to which the warranty relates.
6.2.3 Notwithstanding the foregoing, during periods of work by the Company on the vessel, neither the Owner nor their invitees shall have access to the Vessel without the Company’s prior consent, which shall not be unreasonably withheld.
7. Safety and the Environment
7.1. Attention is drawn to the Company’s Health and Safety and Environmental policies as amended from time to time. The Owner shall ensure that they have read and understood the policies and other relevant safety information which are all displayed and available from the marina office and on the company’s website (www.mylor.com). The Owner, his regular crew, members of his family and/or any person or company carrying out work on the vessel, with the permission of the Company, must comply with these policies, other relevant legal requirements and all reasonable instructions of the Manager in matters relating to the safe and efficient operation of the premises.
7.2 The Owner, his crew, members of his family and any person carrying out work on the vessel is responsible for reporting to the Company all accidents involving injury to any person or damage to any public or private property that occur in the Harbour or on the Premises as soon as possible after they occur.
7.3 No noisy, noxious or objectionable engines, radio, or other apparatus or machinery shall be operated within the Harbour or Premises so as to cause any nuisance or annoyance, dust, pollution or inconvenience to any other users of the Harbour or Premises or to any person residing in the vicinity and the Owner undertakes for himself, his guests and all using the Vessel that they shall not behave in such a way as to offend as aforesaid. Halyards and other rigging shall be secured so as not to cause such nuisance or annoyance.
7.4 No waste or refuse is to be thrown overboard or deposited in any part of the Harbour or Premises other than in the designated receptacles provided by the Company. Waste or refuse not disposed of in these receptacles shall be completely removed from the Harbour and Premises. The disposal of oil, petrol, tar, paint, antifouling or other similar toxic or noxious wastes shall be exclusively placed into the receptacles specifically provided for these substances. The disposal of out of date flares or pyrotechnics is the sole responsibility of the Owner and cannot be disposed of by the Company.
7.5 The Owner shall provide and maintain at least one fire extinguisher, which is approved and manufactured to EN3 standards for portable fire extinguishers and ensure it is fit for purpose for the vessel and ready for immediate use in case of fire.
7.6 Owners shall refuel only at the designated fuelling berth and are to vacate the berth when the fuelling operation is completed. Where fuel is required to be transferred in portable containers, the Company reserves the right to refuse the use of any container deemed unfit for the purpose.
7.7 Owners shall be prohibited from the discharge of marine toilets sinks or bilges within the confines of the Harbour; such discharge may result in termination of any Licence agreement and ejection of the Owner from the premises.
7.8 Animals are welcome on the Premises on condition that they are kept under the control of the Owner. It is the responsibility of the Owner to ensure that fouling is properly controlled and no inconvenience is caused by noise.
7.9 Fishing, swimming, jet skiing or water skiing are not permitted within the confines of the marina pontoon area.
7.10 Owners or their agents must not move, alter or interfere with swinging mooring systems, shores, blocks, chocks, cradles or cradle legs used to store Vessels ashore. The Company is happy to assist with requests for alterations in respect of any of these.
8. Management & Insurance
8.1 The Owner shall not themselves nor shall they permit any other person to live aboard the Vessel at the Harbour.
8.2 Luggage trolleys must be returned to the designated storage areas.
8.3 ‘For Sale’, ‘For Charter’ or ‘For Rent’ signs must not be displayed on the Vessel or other part of the Premises without the written permission of the Company.
8.4 All Contractors working on the Premises must first register with the Company and comply with the requirements of the registration process. The Owner must ensure that anyone working on the Vessel has registered with the Company and holds the requisite insurance policies.
8.5 Owners are required to maintain adequate insurance including third party liability cover for not less than £3,000,000 and shall supply the Company with full details and copies on request.
Download Mylor Yacht Harbour Regulations
Mylor Yacht Harbour Health & Safety Policy Summary
HEALTH AND SAFETY GENERAL POLICY STATEMENT
To ensure, so far as is reasonably practicable, that risks to the health and safety of Mylor Staff, Tenants, Customers and Site Visitors are eliminated and that where risks to health and safety cannot be eliminated, to ensure, so far as is reasonably practicable, that risks are adequately controlled and that the lowest-risk option is substituted.
- In respect of all employees to ensure that there are adequate arrangements in place for the effective management of their health and safety at work.
- In respect of work undertaken by outside Contractors working on site, by use of MYH’s Contractor’s Registration Scheme, to ensure, as far as is reasonably practicable, that work is carried out in accordance with statutory requirements.
- In respect of Tenants, Customers and Site Visitors to provide, as far as is reasonably practicable, a safe, secure and well maintained site.
- To ensure that all employees receive adequate health and safety information, instruction and supervision and to ensure that they are adequately trained and capable of undertaking assigned work tasks.
- To ensure, so far as is reasonably practicable, that there are adequate preventive and protective measures in place with regard to:
- The provision of safe and properly maintained work equipment
- The safe handling, use and application of substances hazardous to health
- The prevention of accidents and cases of work-related ill health
- The maintenance of safe and healthy working conditions
- The provision of adequate and appropriate welfare facilities for employees
- The provision of adequate and appropriate Personal Protective Equipment
Mylor Yacht Harbour undertakes, so far as is reasonably practicable:
- To implement the stated aims of this health and safety policy statement by putting into practice adequate and appropriate preventive and protective measures for health and safety in accordance with the requirements of relevant statutory instruments, approved codes of practice, health and safety guidance and good working practice, so far as is reasonably practicable for the work carried out.
- To review the organisation of health and safety within the workplace, at least annually, in order to ensure that there are sufficient persons to assist with the implementation this health and safety policy statement.
- To prepare and review risk assessments, any preventive and protective measures for health and safety, safe systems of work and their appropriate implementation.
- To inform all employees with regard to:
- The contents of the health and safety policy statement
- The requirements of risk assessments
- The preventive and protective measures for health and safety
- The content of any safe systems of work; and
- Any changes with respect to any of these items
Neil Salter – Managing Director, Mylor Yacht Harbour
Download our Health & Safety Policy Summary
Mylor Yacht Harbour Limited Terms & Conditions
THESE TERMS OF BUSINESS APPLY TO ALL CONTRACTS FOR WORK AND FACILITIES OR GOODS UNDERTAKEN BY US ON OR AFTER 10 APRIL 2007
1.1 We shall not be liable for any loss or damage caused by events or circumstances beyond our reasonable control (such as severe weather conditions, the actions of third parties not employed by us or any defect in a customer’s or third party’s property); this extends to loss or damage to vessels, gear, equipment or other property left with us for work or storage, and harm to persons entering our premises or using any of our facilities or equipment.
1.2 We shall take reasonable and proportionate steps having regard to the nature and scale of our business to maintain security at our premises, and to maintain our facilities and equipment in reasonably good working order; but in the absence of any negligence or other breach of duty by us vessels and other property are left with us at the customer’s own risk and customers should ensure that their own personal and property insurance adequately covers such risks.
1.3 We shall not be under any duty to salvage or preserve a customer’s vessel or other property from the consequences of any defect in the vessel or property concerned unless we have been expressly engaged to do so by the customer on commercial terms. Similarly we shall not be under any duty to salvage or preserve a customer’s vessel or other property from the consequences of an accident which has not been caused by our negligence or some other breach of duty on our part. However we reserve the right to do so in any appropriate circumstances, particularly where a risk is posed to the safety of people, property or the environment. Where we do so we shall be entitled to charge the customer concerned on a normal commercial basis.
1.4 Customers may themselves be liable for any loss or damage caused by them, their crew or their vessels and while their vessel or other property is on our premises or is being worked on by us they shall be obliged to maintain adequate insurance, including third party liability cover for not less than £2,000,000, and, where appropriate, Employers’ Liability cover in respect of any employee. Customers shall be obliged to produce evidence of such insurance to us within 7 days of a request to do so.
2 PRICES AND ESTIMATES
2.1 I n the absence of express agreement to the contrary our price for work shall be based on labour and materials expended and services provided.
2.2 We will exercise reasonable skill and judgement when we give an estimate or indication of price. However such estimates are always subject to the accuracy of information provided by the customer and are usually based only on a superficial examination and will not include the cost of any emergent work which may be necessary to the vessel, gear or equipment nor the cost of any extensions to the work comprised in the estimate.
2.3 We will inform the customer promptly of any proposed increase in estimated prices and the reasons for it and will only proceed with the work or supply with the approval of the customer. The customer shall remain responsible for the cost of labour and materials already supplied or remaining to be supplied which are not affected by the proposed increase in price.
3.1 Any time given for completion of our work is given in good faith but is not guaranteed. We shall not be responsible for any delay in completion of the work or for the consequences of any such delay unless it arises from our wilful acts or omissions or from our negligence.
4 VESSEL MOVEMENTS
4.1 We reserve the right to move any vessel, gear, equipment or other property at any time for reasons of safety, security or good management of our business and premises.
5.1 Unless otherwise agreed between us payment for all work, goods and services shall be due immediately on invoice date. Payment shall be deemed to have been made when we receive cash or cleared funds at our bank.
5.2 We have the right to charge interest on any sum outstanding for more than 30 days (except in the case of a reasonable and proportionate retention by the customer of any amount genuinely in dispute between us and the customer) on the outstanding balance at 4% above Bank of England base rate which may be calculated daily up to the date of actual payment. In the case of business customers this rate will be substituted with the current rate applicable under late payment legislation.
5.3 ‘We reserve a general right (‘a general lien’) to detain and hold onto a customer’s vessel or other property pending payment by the customer of all sums due to us. We shall be entitled to charge the customer for storage and the provision of any ongoing services at our normal daily rates until payment (or provision of security) by the customer and removal of the vessel or property from our premises. The customer shall be entitled to remove the vessel or other property upon providing proper security, for example a letter of guarantee from a Bank reasonably acceptable to us or lodgement of a cash deposit with a professional third party agent, sufficient to cover the debt with interest and, where the debt is contested, a reasonable provision for our prospective legal costs. This right does not affect the customer’s entitlement to withhold a proportionate part of the price in respect of alleged defects but where that amount is in dispute between us the customer shall be required to provide security for the full amount pending resolution of the dispute.
5.4 Our customers’ attention is drawn also to the note at Clause 10.2 of these Terms of Business regarding other rights which exist at law.
6 RETENTION OF TITLE / RISK
6.1 Title to all goods, equipment and materials supplied by us to a customer shall remain with us until full payment has been received by us.
6.2 Risk in all goods, equipment and materials supplied by us to a customer shall pass to the customer at the time of supply to the customer.
7.1 Advice on whether a customer is ‘a consumer’ or otherwise protected by some or all of the consumer protection legislation in force in the United Kingdom may be obtained from any local Trading Standards Office, the Citizens Advice Bureau, the Office of Fair Trading or any firm of Solicitors (who may charge). Online guidance may be obtained at http://www.consumerdirect.gov.uk/
7.2 A customer who is a consumer has certain minimum statutory rights regarding the return of defective goods and claims for losses. These rights are not affected by these terms.
7.3 In addition to the statutory rights provided by English law we guarantee our work for a period of 12 months from completion against all defects which are due to poor workmanship or defective materials supplied by us. This guarantee applies only to the customer to whom the work or materials were supplied. We shall be liable under this guarantee only for defects which appear during this 12 month period and which are promptly notified to us in writing at our trading address or registered office set out on our letterhead.
The geographical area within which this guarantee will be honoured is restricted to the United Kingdom.
7.4 On notification by the customer of such defects, we will investigate the cause and if they are our responsibility under the terms of this guarantee we will promptly remedy them or, at our option, employ other contractors to do so. Any remedial work which is put in hand by the customer directly without first notifying us and allowing us a reasonable opportunity to inspect and agree such work and its cost will invalidate this guarantee in respect of those defects.
7.5 Where we supply goods or services to a partnership or company or to a customer who is acting in the course of a business or a commercial operation (a ‘Business Customer’) then:
7.5.1 No article supplied by us to a Business Customer shall carry any express or implied term as to its quality or its fitness for any particular purpose unless prior to the supply the Business Customer has sufficiently explained the purpose for which it is required and made it clear that he is relying on our skill and judgement.
7.5.2 No proprietary article specified by name, size or type by a Business Customer shall carry any such express or implied term but we will assign to the Business Customer any rights we may have against the manufacturer or importer of that article.
7.5.3 We accept no liability to indemnify a Business Customer against any loss of profit or turnover which he or his customer or any other person may sustain in consequence of the failure of any faulty or unfit article supplied by us.
8 QUALITY STANDARDS
8.1 We will complete our work to the agreed specification and, in the absence of any other contractual term as to quality, to a satisfactory quality.
9 ACCESS TO PREMISES/WORK ON THE VESSEL
9.1 No work or services shall be carried out on a vessel, gear, equipment or other property on our premises without our prior written consent except for minor running repairs or minor maintenance of a routine nature by the customer or his regular crew. It shall be an absolute condition that all work is carried out in full compliance with our Health and Safety, environmental and access policies and that it does not cause any nuisance or annoyance to us, any other customer or person residing in the vicinity, and does not interfere with our schedule of work or the good management of our business. We shall not be responsible to customers or third parties for the consequences of any person’s failure to respect any part of this condition but we shall be entitled to demand the immediate cessation of any work which in our view breaks these requirements.
9.2 While we or our subcontractors are working on a customer’s vessel or equipment the customer shall not have access to it except by prior arrangement. We will agree reasonable access when it is safe to do so and when it will not interrupt or interfere with our work schedule.
10 RIGHT OF SALE
10.1 We accept vessels, gear, equipment and other property for repair, refit, maintenance or storage subject to the provisions of the Torts (Interference with Goods) Act 1977. This Act confers a Right of Sale on us in circumstances where the customer fails to collect or accept re-delivery of the goods (which includes a vessel and any other property). A sale will not take place until we have given notice to the customer in accordance with the Act. For the purpose of the Act it is recorded that:
10.1. 1 Goods for repair or other treatment are accepted by us on the basis that the customer is the owner of the goods or the owner’s authorised agent and that he will take delivery or arrange collection when the repair or treatment has been carried out;
10.1. 2 Our obligation as custodian of goods accepted for storage ends when we give notice to the customer;
10.1. 3 The place for delivery and collection of goods shall normally be at our premises. Advice regarding the Act and its effect may be obtained from any of the sources referred to at Clause 7.1 above.
10.2 Maritime Law entitles us in certain circumstances to bring action against a vessel to recover a debt or damages. Such action may involve the arrest of the vessel through the Courts and its eventual sale by the Court. This right of arrest and sale may continue to exist against a vessel after a change of ownership. Sale of a vessel or other property may also occur through the enforcement of a court order or judgement.
11.1 We may subcontract all or part of the work entrusted to us by the customer, on terms that any such subcontractor shall have the protection and benefit of all rights and conditions, and of all limitations and exclusions of liability, which exist for us under these Terms of Business. Where we exercise this right we shall remain responsible to the customer for the performance of our subcontractor.
12.1 Notice to a customer shall be sufficiently served if personally given to him or if sent by first class post to the customer’s last known address. Notices to us should be sent by first class post to our principal trading address or registered office.
13 LAW AND JURISDICTION
13.1 Any contract or series of contracts made subject to these terms shall be subject to and governed by English law.
13.2 In the case of Business Customers any dispute arising under them shall be submitted to the exclusive jurisdiction of the Courts of England and Wales.
13.3 In the case of customers who are consumers or who are not contracting in the course of business any dispute shall be submitted to the non-exclusive jurisdiction of the Courts of England and Wales.
14 DISPUTE RESOLUTION
14.1 The BMF and the RYA recommend that disputes arising under a contract which is subject to these terms shall, when they cannot be resolved by negotiation, with the written agreement of the parties be submitted to mediation or failing that to arbitration under the BMF’s Dispute Resolution Scheme, which is approved by the RYA.
14.2 Details of the mediation scheme operated by the BMF are available at www.britishmarine.co.uk/mediation.
14.3 Matters suitable for arbitration shall be submitted to a single Arbitrator in accordance with the BMF’s Dispute Resolution Scheme. Details of the arbitration scheme are available at www.britishmarine.co.uk/mediation. The provisions of the Arbitration Act 1996 shall apply.
Published by the British Marine Federation and approved by the RYA, who recommend that disputes are submitted to alternative
dispute resolution under the Marine Dispute Resolution Rules published by the British Marine Federation.
Mylor Yacht Harbour Holding Company Terms & Conditions (Harbourside Holidays)
If you have any queries about the accommodation, the harbour facilities, or the local area please do not hesitate to contact us. We are here to help you choose the right accommodation for your holiday and we are happy to answer any questions you may have.
Please use our online booking system to book your holiday home. The website shows the most up to date availability for all the cottages. When you make the booking a deposit of 50% will be required, payable by debit or credit card, the balance is payable one month before the booking start date. Full payment will be required if the booking is made within one month of the booking start date. If you are unable to pay by credit or debit card online please telephone the office and we can make the booking for you and accept payment by cheque made payable to Mylor Yacht Harbour Holding Company Ltd. Payment of the 50% deposit or the booking fee in full constitutes a confirmed booking. All deposit payments are non-refundable.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you have provided in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
THE BOOKING CONTRACT
The contract is between the guest named on the booking form (the Guest) and Mylor Yacht Harbour Holding Company Ltd (the Company). The person named on the booking form certifies that he or she agrees to these Terms and Conditions on behalf of all persons using the accommodation and accepts full liability for all monies payable and responsibility for all damages and breakages incurred during the contracted period.
We strongly recommend that you take out holiday cancellation insurance as you will be liable for all monies payable once your booking has been confirmed. If you are unable to make your holiday dates after the booking has been confirmed we cannot accept alternative dates. We shall, however, endeavour to find a replacement booker and if successful a refund of the balance can be made. In this event the deposit remains non-refundable.
ADDITIONAL CLEANING, BREAKAGES & DAMAGE
We do not require any cleaning or dilapidation deposits as security. We ask our guests to respect the accommodation and contents and to leave these in a clean and tidy condition. We ask that guests report any damages or breakages to us as they occur to enable us to make repairs / replacements for their own comfort and safety. We do not as policy charge for small accidental loss (e.g. wine glass or similar) but Mylor Yacht Harbour Holding Company Ltd reserves the right to recover larger losses at cost in consultation with the Guest as per the BOOKING CONTRACT above.
Once the booking is received and accepted you are liable for payment of the balance of rent which is due, in full, one month prior to the booking start date. In the event of non-payment the property may be re-let. A reminder email will be sent to the email address given on the booking form.
The Guests agree to:
a) Take good care of the property and leave it in a clean and tidy condition, ready to prepare for the next guests;
b) Pay for any losses or damages to property, caused by the Guest or a member of their party;
c) Be respectful of other guests and local residents with regard to noise and behaviour
d) Observe all terms and conditions pertaining to pets (see below)
e) Refrain from smoking within the units
f) Only accommodate the number of dogs agreed in advance with the Company and only in a pet friendly property.
NUMBER OF GUESTS
The number of guests staying in each cottage must not exceed the number stipulated in the cottage details. Infants under the age of three years may stay in addition to this number provided they use an appropriate cot (travel cots are available in all apartments).
ARRIVALS AND DEPARTURES
Some of the properties change over on Thursday, and some on Friday. Please refer to the details for each individual accommodation for changeover information. Occupancy commences at 3pm on the date of arrival and the premises must be vacated by 10am on the date of departure.
COMPLAINTS AND BREAKAGES
All complaints and breakages must be notified to the harbour office during your stay so that an investigation and prompt remedial action can be taken. Complaints raised after your departure do not offer us a chance to provide a solution.
NON-AVAILABILITY OF PROPERTY
If for any reason beyond Mylor Yacht Harbour’s control the property is not available on the date booked (owing to fire damage for example), the Guest will be offered either a replacement booking of same size accommodation if available, or a full refund of monies paid. No further claims will be accepted.
Horatio, Effingham, Grenville, Cornwallis and Kingsmoor are designated dog friendly accommodation. Non-designated apartments do not accept dogs. The apartments do not accept any other species of pet other than dog. The maximum number of dogs housed in any one accommodation will be two according to the discretion of the Company dependent upon breed and size of accommodation. There is a £25 rent payable per dog per week in addition to the published accommodation fee. Dogs must never be left unattended in the accommodation or allowed to roam on the Mylor Yacht Harbour site. Nor are dogs allowed on the furniture or in the bedrooms. Local kennels are available for Guests with more than two dogs or for guests staying in any property which does not accept dogs. Please note that you will be fully responsible for costs incurred for any damage to furniture and fittings caused by your pet. Please note the company cannot accept any responsibility for your pets’ safety.
HEATING, ELECTRICITY & WATER
Essential services (electricity, heating and water) are included in the fees.
VAT is charged at the standard rate and is included in the charges shown on our price list.
Linen is changed between occupancies and fresh sets are delivered weekly for stays over one week. Bath sheets and hand towels are also provided but are not to be taken to the beach or out of the units. Please bring your own beach towels.
Stays of less than one week are available for a minimum of three nights outside of school holiday periods. Please telephone the office with your requirements and we can create a booking for you. Non-standard arrival and departure days may be possible for your short break.
Guests will be given sufficient passes to cover each car in the party for the duration of the occupancy. Although there are no dedicated parking spaces for the holiday cottages, guests are welcome to park in any of the harbour site car parks. During peak season it may not always be possible to park directly outside the property.If you have disabilities and would like assistance with your arrival and departure we’ll be pleased to help.
Guests bringing boats by road will be entitled to free trailer parking for the duration of their stay in the accommodation. Storage of the boat afloat or ashore will be charged at the prevailing rate. To check prices or to book your stay please contact the harbour office.
Effingham, Frobisher, Grenville and Horatio are ground floor apartments all on one level. Ramps are available for the one step at the front doors. Kitchen worktops and utilities are standard height and the layout of the apartments is unsuitable for lifting equipment.
Effingham’s bathroom and Grenville’s shower room can have the aids listed below if required:
Effingham – bath lift, toilet raiser, additional grab rails
Grenville – built-in shower seat, toilet raiser, additional grab rails
Boscawen, Cornwallis and Drake are all accessed via steps to an outside veranda area. Internally their accommodation is divided over two floors. Kingsmoor is accessed at ground level with the accommodation spread over two floors.
If you are unsure please call us to discuss your requirements before you book.
Download Mylor Yacht Harbour Holding Company Terms & Conditions (Harbourside Holidays)